ctd77's Privacy Policy

ctd77 is a safe and reliable online gaming and betting platform, operated with the aim of providing the highest quality entertainment to users in Bangladesh. We believe that every user's personal information is their own asset, and protecting it is our primary responsibility.

This Privacy Policy ("Policy") describes how ctd77 collects, uses, stores, and where necessary shares your personal information with third parties. This policy applies to the ctd77 website, mobile platform, and all related services.

By registering an account, making deposits or withdrawals, using live chat support, or contacting us in any other way, you are voluntarily consenting to the processing of information as described in this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

ctd77 may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents provided for identity verification (where applicable)

2.2 Financial Information

• Deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction history, amounts, and timestamps
• Mobile banking number (for transaction verification purposes only)

2.3 Technical & Device Information

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session data
• Time and duration of visits to the website

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and play patterns
• Bonus and promotion usage history
• VIP level and points information

ctd77 may collect your information in various ways:

3.1 Information You Provide Directly

When you create an account, request a deposit or withdrawal, contact us via live chat or email, or fill out any form, you are providing information to us directly. This information is processed on the basis of your consent.

3.2 Automatic Data Collection

While you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve platform performance and personalize your experience.

3.3 Information Received from Third Parties

We may receive information from legitimate third-party service providers for the purposes of identity verification, fraud prevention, or compliance with anti-money laundering regulations.

ctd77 uses collected information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To complete all transactions securely, including a minimum deposit of ৳300 and a minimum withdrawal of ৳500.
• Service Improvement: To continuously improve platform performance and user experience.
• Customer Support: To resolve your issues quickly through 24/7 live chat and email.
• Bonuses & Promotions: To inform you about relevant offers and bonuses (such as a 100% welcome bonus up to ৳8,000).
• Security: To prevent unauthorized access, fraud, and other cyber threats.
• Regulatory Compliance: To meet applicable legal and regulatory requirements.
• Responsible Gaming: To detect unusual gaming behavior and provide appropriate support.

ctd77 does not generally share your personal information with third parties. However, information may be disclosed in the following exceptional circumstances:

5.1 Service Provider Partners

We work with trusted technology partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, identity verification, and similar services. These partners may only use the information for their designated tasks, under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose necessary information to authorities in order to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

5.3 Business Restructuring

In the event of a company merger, acquisition, or other major business change, user information may be transferred to the new entity. Users will be notified in advance in such cases.

5.4 With Your Consent

Outside the circumstances described above, information will only be shared on the basis of your explicit consent.

ctd77 maintains the highest industry standards for protecting your information. Our security framework includes:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Encrypted Storage: Sensitive stored data (such as passwords) is secured with strong encryption algorithms.
• Access Controls: Only authorized staff have access to specific information required for their designated tasks.
• Regular Security Audits: Regular audits are conducted to identify and address platform vulnerabilities.
• Firewall & Intrusion Detection: Advanced network security measures remain active at all times.
• Two-Factor Authentication (2FA): An additional layer of security is ensured at the time of account login.

While we are committed to ensuring the highest level of security, it is not possible to guarantee 100% security for data transmitted over the internet. We therefore ask you to keep your login credentials confidential and to notify us immediately if you notice any suspicious activity.

ctd77 uses cookies to improve your experience. Cookies are small text files stored on your device that help our platform remember your preferences.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand platform usage and improve services.
• Security Cookies: To detect and prevent fraudulent activity.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some platform functionality.

ctd77 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• The entire duration your account remains active
• Applicable legal and regulatory retention requirements
• Designated retention periods for financial transaction records
• Potential need for dispute resolution or legal claims

Even after an account is closed, some information may be retained for a specified period due to legal obligations. Once the period expires, information is securely deleted or anonymized.

As a ctd77 user, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information (though some information may need to be retained to meet legal obligations).
• Right to Restrict Processing: In certain cases, you may request that the use of your information be limited.
• Right to Object: You may object to your information being used for direct marketing purposes.
• Right to Portability: Where applicable, you may request your information in a machine-readable format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please email [email protected] or contact us through our 24/7 live chat. We will respond to your request as quickly as possible.

ctd77 strictly follows a 21+ age policy. Only individuals aged 21 or older may use our platform.

We do not knowingly collect information from minors. If a minor has created an account and we become aware of it, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our services, please notify us at [email protected].

Due to the requirements of our technology infrastructure, your information may be processed or stored on servers outside Bangladesh. For any such transfer, we ensure that:

• Adequate data protection measures are in place in the destination country.
• A strict confidentiality agreement has been executed with the technology partner.
• All protections under this policy continue to apply to transferred information.

ctd77 may update this privacy policy from time to time. The date of each update will be noted at the top of the page. For significant changes, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We recommend reviewing this policy regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available 24/7, with support provided in Bengali and English

Our data protection team will review your request or complaint and respond as quickly as possible. We are always committed to protecting your information, and your trust is our most valued asset.